XWireless Ltd
Website: https://xwireless.net
Email: contact@xwireless.net
Effective Date: April 9, 2026

1. PURPOSE

This Personal Data and General Confidentiality Agreement (“Agreement”) governs how XWireless Ltd (“XWireless”, “we”, “us”, “our”) collects, processes, stores, protects, and discloses personal data and confidential information in connection with the use of our services.

This Agreement applies to all users, customers, resellers, partners, and any third parties interacting with XWireless services.

2. DEFINITIONS

Personal Data:
Any information relating to an identified or identifiable individual, including but not limited to name, email address, phone number, IP address, billing details, and account data.

Confidential Information:
Any non-public, proprietary, or sensitive information disclosed by either party, including business data, technical systems, credentials, communications, and customer records.

Processing:
Any operation performed on personal data, including collection, storage, use, transmission, or deletion.

3. DATA COLLECTION

We may collect the following categories of personal data:

• Identity information (name, company name)
• Contact details (email, phone number)
• Account credentials and login data
• Billing and transaction information
• IP address and usage logs
• Messaging data (where applicable to services used)

We collect data only to the extent necessary to deliver our services.

4. PURPOSE OF DATA PROCESSING

Personal data is processed for:

• Account creation and service delivery
• Billing and payment processing
• Customer support and communication
• Security monitoring and fraud prevention
• Service improvement and system optimization
• Legal and regulatory compliance

We do not process personal data for unrelated or unlawful purposes.

5. DATA CONFIDENTIALITY

XWireless shall:

• Treat all personal data and confidential information as strictly confidential
• Restrict access to authorized personnel only
• Implement appropriate technical and organizational safeguards
• Prevent unauthorized disclosure, access, or misuse

All employees, contractors, and partners are bound by confidentiality obligations.

6. CUSTOMER CONFIDENTIALITY OBLIGATIONS

You agree to:

• Maintain the confidentiality of your account credentials
• Protect any confidential information obtained through our services
• Not disclose sensitive system or business information without authorization

Any breach of confidentiality may result in suspension or termination.

7. DATA SHARING & DISCLOSURE

We may share personal data only under the following conditions:

• With trusted service providers necessary for service delivery (e.g., payment processors, infrastructure providers)
• Where required by law, regulation, or legal process
• To protect the rights, safety, or property of XWireless, its users, or the public

We do NOT sell or trade personal data.

8. DATA SECURITY

We implement industry-standard security measures, including:

• Encryption where applicable
• Access controls and authentication systems
• Firewall and server-level protections
• Monitoring for unauthorized access

However, no system is completely secure, and users share responsibility for maintaining security.

9. DATA RETENTION

• Personal data is retained only as long as necessary for service delivery or legal compliance
• Inactive or terminated accounts may have data deleted after a reasonable period
• Certain data may be retained for legal, tax, or regulatory purposes

10. USER RIGHTS

Subject to applicable laws (including NDPR and international standards), you may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion where applicable
• Object to certain types of processing

Requests should be sent to: contact@xwireless.net

11. DATA BREACH RESPONSE

In the event of a data breach:

• We will take immediate steps to contain and mitigate the impact
• Affected users may be notified where required
• Regulatory obligations will be fulfilled in accordance with applicable laws

12. THIRD-PARTY SERVICES

Our services may rely on third-party providers.

We are not responsible for:

• Their data handling practices
• Their security policies

Users are advised to review third-party policies where applicable.

13. INTERNATIONAL DATA TRANSFERS

Where data is transferred outside Nigeria:

• Appropriate safeguards will be implemented
• Transfers will comply with applicable data protection regulations

14. CONFIDENTIALITY DURATION

Confidentiality obligations remain in effect:

• During the use of services
• After termination of services

This obligation survives indefinitely unless disclosure is required by law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

XWireless shall not be liable for:

• Unauthorized access caused by user negligence
• Third-party breaches outside our control
• Indirect or consequential damages

16. BREACH OF AGREEMENT

Violation of this Agreement may result in:

• Immediate suspension or termination
• Legal action where applicable
• Reporting to regulatory authorities

17. UPDATES TO THIS AGREEMENT

We reserve the right to update this Agreement at any time.

Continued use of our services constitutes acceptance of any updates.

18. GOVERNING LAW

This Agreement shall be governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR).

19. CONTACT INFORMATION

XWireless Ltd
Website: https://xwireless.net
Email: contact@xwireless.net